eGain Digital Customer Engagement Suite: Spring 21 Edition

Your customers live, work and play in the digital world. Time and attention are their biggest assets. Product complexity and poort service their liabilities.

  1. Connect with customers the way they want to engage using a Messaging Hub. Use conversational AI across touch points to automate, across messaging, chat, video, secure messaging, email, and social media.
  2. Solve customer inquiries using a Knowledge Hub. Empower your advisors across contact centers, branches and stores with a digital-first, omnichannel desktop infused with real-time guidance and social collaboration.
  3. Optimize your service operation with journey insight and operational agility using an Analytics Hub.
  4. Integrate your enterprise data, process and systems using a Composable Solution Platform.

Rated #1 for our digital and knowledge product capabilities by Gartner and Forrester, we are trusted by global brands across financial services, health care, retail, communications, utilities and government. From iconic retailers like Lands’ End and LL Bean to mission-critical US government agencies like IRS and Veterans Administration to customer experience leaders like Navy Federal and Virgin Money, we serve brands built on service.

Top rated by clients on Gartner Peer Insights, we pride ourselves in delivering quick value and easy innovation.

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We partner with clients on their journey to modernize customer engagement with a unique customer success model, eGain 311. First, to help you choose the right technology partner, we offer two evaluation services at no charge.

  1. eGain Innovation In Thirty Days
  2. eGain Value Model

Once you choose us – we hope you will, as do 75% of all enterprises who avail our evaluation services – we appoint a named customer success manager who orchestrates your eGain journey to transformational success.

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eGain Composable Solution Platform

Library of dots (packaged business capabilities) – SDK, APIs & Event Channels across experience, process, content, business objects & connectors.

Pre-built connectors to third-party applications (CRM, CC, ITSM, CM, UC) to accelerate integration. Secure, flexible and available architecture using serverless integration design patterns

Best-practice field solutions and reference implementations derived from hundreds of customer deployments.

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