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eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022

Sunnyvale, CA (February 21, 2022): eGain Corporation (NASDAQ: EGAN), a leading AI Knowledge provider for customer engagement automation, today announced it will present at MWC (Mobile World Congress) Barcelona being held from February 28 to March 3.

Customer service is the #1 differentiator for customer loyalty for mobile service operators. At the conference, eGain will present its AI Knowledge technology to automate and optimize telco customer service. The company will present the success story of BT, a marquee eGain client, on Wednesday, March 2, at 3 pm CET.

BT Consumer transformed omnichannel customer service for over 20 million customers with eGain AI Knowledge. They improved NPS by 20+ points and reduced service cost across tens of thousands of agents and store associates. In recognition of their innovative application of AI and knowledge management, they received the prestigious KM Reality Award in November 2021.

More information

eGain Booth Presence at MWC

eGain Presentation: Power Hour

  • Topic: AI Knowledge Transforms Telco Customer Service – BT Consumer Success Story
  • Date/Time: March 2, 3:00 pm CET
  • Location: Hall 7, Theatre 4
  • Register interest

About eGain

Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. Visit www.egain.com for more info.

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408-636-4514