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Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

POSITION:  SALES DIRECTOR

Location: Remote, USA – Ideally Dallas or Austin (TX), Chicago (IL), Philadelphia (PA), Baltimore (MD) Washington (DC)

Experience: 5+ years of experience

Job Summary

You will be responsible for driving new logo opportunities.

Duties/Responsibilities

  • Drive $100k to $2m+ opportunities to closure in a highly competitive marketplace.
  • Execute, manage, and deliver against regional pipeline and bookings targets.
  • Develop contacts into leads and work through the entire sales cycle, while presenting eGain’s value based on the client’s needs.
  • Present eGain solutions and benefits to Prospects and Partners alike, driving business-level outcomes to progress opportunities through the funnel.
  • Form strategic alliances with key stakeholders and internal teams.
  • Exceeding sales targets.

Education and Experience

  • 5+ years of enterprise SaaS sales experience focused on new logo hunting
  • Experience selling software solutions within the Fortune 500 Financial Services, Insurance, Telco, Retail, Healthcare, Utilities, and Government sectors.
  • Strong working knowledge/experience in Customer Experience, Customer Service, Knowledge Management, Conversational AI and Contact Center solutions and technologies
  • Ability to travel

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Sales Director” in the email subject.

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