Performance Test Engineer I


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Location: Pune, India

Experience:  2-5 years of experience

Job Summary

The performance testing team is a central team in eGain that caters to different flavours of
eGain product. We are working on adding other products to this team as well.


  • Understand the business/ functional requirements and technical specifications to develop/enhance load Test Scripts.
  • Understand/explore various scenarios which could cause performance bottlenecks .
  • Explore performance issues in the application using APM tools/current performance test data.
  • Debug, troubleshoot and collaborate with appropriate technical teams.
  • Drive continuous improvement into the Performance Testing process.
  • Drive automation of various repetitive tasks to reduce the turnaround time of test execution/analysis Understand and script complex application behaviour.
  • Comprehensive reporting of performance benchmarks to appropriate stakeholders.

Education and Experience

  • BE/B-Tech
  • Expertise in a load tests tool like JMeter, understanding of Object-Oriented Programming (Java, C++, C#), SQL Queries, and good troubleshooting skills (Thread dump, Heap dump & GC Analysis)
  • Good understanding of web-based applications, databases & browser concepts (HTTP, connections, cookies, caching, and more)
  • Strong interpersonal skills, high motivation, ability to learn quickly, and must be a self-starter

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Performance Test Engineer I” in the email subject.

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