Executive / Senior Executive, HR


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Location: Pune, India

Experience: 4+ years of experience


  • Bachelor’s or Masters degree in HR related field
  • Serve as a key point of contact for HR operations in the US, IN and UK, ensuring smooth and efficient processes
  • Coordinate and administer various HR activities including but not limited to onboarding, offboarding, employee relations, and management.
  • Manage HR documentation and records for employees in both regions, ensuring accuracy and compliance with local regulations.
  • Assist in the development and implementation of HR policies and procedures, ensuring alignment with company goals and legal requirements in the US and UK.
  • Collaborate with HR colleagues globally to share best practices, streamline processes, and support cross-functional initiatives
  • Provide support to employees on HR-related inquiries and issues, offering guidance and solutions in a timely manner

Education and Experience

  • 4-5 years of experience in HR coordination or generalist roles, with a focus on supporting HR operations in the US and UK.
  • Solid understanding of HR laws, regulations, and best practices in both regions.
  • Proficiency in HRIS systems and Microsoft Office Suite.
  • Strong communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization.
  • Excellent organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks.
  • Ability to work independently and collaboratively in a fast-paced environment.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will inform you within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Executive/Senior Executive, HR” in the email subject.

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