Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Location: US (Remote)

Experience: 4+ years of experience

Job Summary

The Channel Sales Manager is part of a team responsible for managing and growing a specific eGain Channel, focusing on Contact Center, Digital Channels, and Knowledge Management Solutions. This is a high touch, high visibility position working with key players driving engagement, sales enablement and maximizing the potential of the partner and eGain portfolio.


  • Leverage eGain’s partnerships to drive new business and exceed targets.
  • Support and build the performance of eGain partners through direct engagement in opportunities.
  • Coordinate with eGain Pre-sales resources to support the qualification of opportunities and effectively position eGain solutions with presentations and demonstrations.
  • Present eGain solutions and benefits to the partners and prospects, driving business-level outcomes.
  • Accurately report sales activity, pipeline and current opportunity status, in the eGain CRM tool.
  • Assist in the rollout of the tactical elements of the Channel program; training, planning, and regional development.
  • Delivery of Training sessions.
  • Work with Partners to develop their pipeline of active opportunities.

Education and Experience

  • BA/BS degree preferred.
  • 4+ years of field experience with a track record of overachievement in channel management or direct sales selling enterprise CRM or related software.
  • 4+ years of experience managing distribution relationships (OEM/Resell/Co-sell) and Complementary Technology Providers (e.g., Cisco, Avaya, Amazon Connect, Genesys, Five9).
  • Prior work experience within the Contact Center market is desired.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Channel Sales Manager” in the email subject.

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