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The Looming Agent Experience (AX) Crisis | Webinar Recording

Understand, Avoid, and Ascend

Agent experience (AX) and well-being is among the top priorities in contact centers, but did you know that it is in danger of slipping into a crisis? Learn from the horse’s mouth (i.e., from agents themselves) what they are saying and how you can not only avoid the crisis but elevate agent experiences at the same time.

The webinar includes findings from a unique, agent-only survey, conducted by BenchmarkPortal, a leading contact center benchmarking organization, and the one big secret to taking AX—and thus CX—to the next level.

 

Speakers

Bruce Belfiore
CEO, BenchmarkPortal

 

Sam Hahn
VP of Product Management and Architecture, eGain

 

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