Chatbot aka Virtual Assistant for Customer Service, Engagement, and Self-Coaching
Proven AI that delivers quick value
eGain virtual assistants (aka chatbots) deliver quick value with an array of AI technologies: NLU, ML, reasoning. They can hold sales and service conversations, understand intent, guide and coach to successful outcomes, and learn. They have been helping some of the biggest brands in the world for the last two decades.
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| A financial services giant processes over 700,000 chatbot sessions a month | A SaaS client has achieved a 67% improvement in time to answer | A European telco client has seen a 37% improvement in FCR (first call resolution) |
Try it out today
We’ve been very busy deploying chatbots to help clients mange the COVID-19 surge in customer inquiries. eGain’s unique Innovation in 30 Days offer will have you up and running with a free production pilot in 7 days. By the end of four weeks, we will show you real value—that’s the eGain promise.
