Conversational AI for Customer Service
Agents and self-service systems need to have intelligent conversations with customers to resolve their issues and provide advice. Asking the next best question and performing the next best action, based on historical and real-time context, situational knowhow, and compliance requirements would require agents to have a 20-pound brain!
Thankfully, technology in the form of conversational AI is here to save the day. Read the article to learn how this technology not only improves customer and agent experiences, but also delivers transformational business value.