Executive, Accounts Receivable

Location: Pune, India

Experience: 1-3 Years

Position type: Contractor

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Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Job Summary

We are looking to hire an Accounts Receivable Accountant with experience in the Order to Cash cycle including processing the orders, invoicing, payment application, collection activities and month-end close duties as well as excellent communication skills. The Accounts Receivable Accountant will have both a day-to-day and ongoing impact on financial transactions, keeping us on track, on time, and good terms with our valued customers. This role requires strong organizational skills, a keen eye for detail, and the ability to work effectively both independently and as part of a team.

Duties/Responsibilities

  • Process all orders received into ERP (Generation of licenses and Entering sales orders into ERP)
  • Working cross-functionally to investigate, coordinate and resolve any order-related issues
  • Support Accounts Receivable function, including invoice preparation, cash application, posting unapplied payments and research & resolve payment discrepancies
  • Prepare Journal Entries and related account reconciliations
  • Ensure accurate revenue recognition as per US GAAP e.g. Cloud services based on contract term, T&M billing based on approved hours and Percentage Completion method for Fixed Price projects
  • Preparation of monthly reports such as AR Ageing Analysis, Deferred Revenue/Unbilled Revenue Recons
  • Preparing various Professional Services (PS) reports to track various aspects of the Project
  • Preparing audit schedules as per the requirement
  • Correspond cross-functionally with internal teams and where required Customers, in a formal and Professional manner
  • Support our global sales teams regarding questions about billing and contracts
  • Respond to customer inquiries
  • Reconcile customer statements and correct discrepancies as necessary
  • Routine Accounting work as per requirement
  • Understand the Company’s products and business model to identify potential areas which would improve or streamline revenue related operations
  • Assist with accounting projects as needed, including quarterly external audit

Education and Experience

  • Com, M.Com, CMA (Inter/Final)
  • 1-3 years of experience in Accounting or Accounts Receivable
  • Familiarity with accounting software
  • Proficient in Microsoft Excel
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively
  • Excellent communication and interpersonal skills
  • Attention to detail and accuracy in data entry and record-keeping
  • Ability to work under pressure and meet deadlines
  • Experience in handling high-volume accounts receivable processes is a plus

Our Hiring Process is “Easy with eGain”

Step 1

Written test (takes 120 minutes)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2

Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Executive, Accounts Receivable” in the email subject.

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