Engineer II, Cloud Operations


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Location: Pune, India

Experience: 4+ years of experience


  • The person must work to ensure that the performance and availability of the eGain applications, server, and network infrastructure are maintained to the highest standard so that maximum productivity is achieved for eGain Cloud clients.
  • Coordinate and communicate with various parties involved in incident and problem management. Escalate technical issues effectively based on priority and impact.
  • 24 x 7 support and planning of upgrades/hotfix/deployments.
  • Follow, and review the change management process.
  • Interact with the customer over any issue, upgrade, or request, and ensure the customer is satisfied with the results.
  • Proactively stay up-to-date with all the product suites, and latest technologies concerning products and the underlying technologies, and dissipate this knowledge to the other engineers.
  • Work effectively with offshore teams, coordinating issue resolution and customer communication.

Education and Experience

  • BE/B. Tech./MCA/BCA/ME/M. Tech
  • 4+ years of work experience
  • Experience with Java basics, JBoss fundamentals, Linux and AWS
  • Exposure to SQL 2000/2005/2008 and Exposure to basic Windows (2003/2008) administration.
  • Should have worked on specific application-related troubleshooting by reviewing the application log files, configurations, deployment architecture, usage, code, etc.
  • Should be ready to work in 24×7 rotating shifts

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Engineer II, Cloud Operations” in the email subject.

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