Cisco ECE Solution Review Service

Optimize your Cisco ECE solution with ECE Solution Review

1. Review

Following are some of the areas we cover as part of the review

2. Best Practice Guidance

eGain team will share best practices in areas listed below

Workflows(Inbound)
- Aliases
- Queues
- Nodes
Configuration
Reporting
Deflection
ECE Agent Desktop
Contact handling finding information
Chat Utilization
Chat Volume
MRD-Queue Mapping
Blended Routing
System Health Check

3. Outcome

eGain team will prepare a report with observations from the optimization review. We will share the recommendations and improvement required based on the review.
Mutually agreed review after the suggested recommendations have been implemented.

Customer Testimonial

AmTrust shares its experience of the ECE Solution Review Service from eGain

Request a review of your ECE implementation
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