Optimize your Cisco ECE solution with ECE Solution Review
Following are some of the areas we cover as part of the review
2. Best Practice Guidance
eGain team will share best practices in areas listed below
- ECE Agent Desktop
- Contact handling finding information
- Chat Utilization
- Chat Volume
- MRD-Queue Mapping
- Blended Routing
- System Health Check
- eGain team will prepare a report with observations from the optimization review. We will share the recommendations and improvement required based on the review.
- Mutually agreed review after the suggested recommendations have been implemented.
AmTrust shares its experience of the ECE Solution Review Service from eGain
Request a review of your ECE implementation