Five GenAI Use Cases in Customer Service that can be implemented within Thirty Days
In today's rapidly evolving business landscape, the promise of Generative AI to transform customer service operations has captured the attention of executives across industries. However, as many organizations have discovered,…
Mind Meld: How Knowledge Management Creates Instant Post-Merger Alignment
In today's competitive business landscape, the success of a merger or acquisition hinges on how quickly two companies can act as one unified entity. While systems may take months or…
The New Enterprise Imperative: Building a System of Record for Trusted Knowledge in the GenAI Era
Introduction: The Dawn of a New System of Record Enterprise architecture has historically centered around critical systems of record—ERP for financial data, CRM for customer relationships, HCM for employee information.…
Capturing Tacit Knowledge from the Great Retirement Cohort using GenAI
In the corridors of many venerable industrial firms across America, a crisis is quietly unfolding. The experts who have for decades kept production lines running, electrical grids functional, and complex…
The Knowledge Revolution: How Generative AI Fulfills the KCS Promise
In the high-stakes arena of customer service, knowledge management has long been the difference between market leaders and laggards. Knowledge Centered Service (KCS), a methodology that integrates knowledge creation and…
