Customer serviceDigital engagement

eGain COVID-19 Offer to tame customer service spike

Woman interacting with a virtual assistant from home
Did you know that we are offering a virtual assistant solution that delivers quick value as it helps businesses handle soaring demand for customer service, triggered by Covid-19? Unlike bait-and-switch “free” teasers, unproven technologies, and solutions that take forever to deliver business benefits, if at all, eGain for COVID-19 draws from cutting-edge technology and two decades of best practice to deliver quick value.

The offer includes the following components:

Standard Edition

  • eGain Virtual Assistant™, award-winning chatbot from eGain
  • Solution setup for 5 call drivers

Advanced Edition

  • eGain Virtual Assistant™, award-winning chatbot from eGain
  • Solution setup for 5 call drivers
  • Brand alignment, optimization, and expanded needs assessment

The solution is already being leveraged by eGain clients to tackle customer service amid COVID-19.

Virtual assistant to help deliver customer service during Among examples are:

  • A financial services leader is processing over 700,000 customer self-service sessions per month
  • A fast-growing SaaS provider is successfully handling the spike, while achieving a 67% improvement in time to answer and 62% improvement in consistency of answers
  • A leading European telco is deploying the solution for customer self-service to handle COVID-19 traffic after seeing a 37% improvement in First-Contact Resolution and 50% reduction in training time, when deployed to agents

Why don’t you get going? Contact us for a discussion or request a demo!