AI Knowledge Hub

Trusted knowledge infrastructure for AI

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Knowledge chaos in the enterprise overwhelms AI agentic tools

SharePoint sites, CRM knowledge bases, product docs, policies, intranets, and legacy systems across large enterprises.

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Content silos

Enterprises adopt siloed AI bots and tools, but without unified knowledge they deliver inconsistent, untrusted, and limited results.

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Tactical AI tools

Non-compliant processes expose enterprises to regulatory risk, inconsistent service, penalties, and reputational damage from inaccurate, outdated knowledge.

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Non-compliant processes

Harmonize it with
the eGain AI Knowledge Hub

Connect all your content silos to a knowledge hub

Create and curate knowledge with AI and experts

Configure content workflows for compliance and speed

Get quick value with best practice implementation

37%

increase in
First Contact Resolution

30

points rise in
Net Promoter Score

50%

improvement in
speed to competence

Knowledge Automation: The engine powering the AI Knowledge Hub

Knowledge that keeps itself current

Knowledge Automation checks what people are asking what you’ve already published, closes the gaps, and cleans up what’s wrong.

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Knowledge Orchestration

Pulls real questions out of every call, chat, and message, and flags what’s missing before customers hit a dead end.

Knowledge Intelligence

Continuously checks what’s already published for duplicates, compliance gaps, and content that’s gone stale.

Product Highlights

WYCA

Built to run entirely inside your own environment, WYCA (What Your Customers Ask) is a free tool that pulls the real questions out of every call, chat, and message, masks personal information automatically, and shows what’s customers really care about.

Download WYCA

Knowledge Graphs

Knowledge Graph leverages knowledge graphs to connect how regulations, products, and content relate to each other, so teams can retrieve the right answer, trace it back to the rule behind it, and catch gaps before they reach a customer.

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Genie for AI Knowledge Hub

Genie uses conversational AI to help knowledge authors create a new article or update several existing ones at once, just by describing what’s needed, and automatically aligns everything to organizational guidelines and templates.

See Genie

AI Knowledge Hub in action

How BT optimizes agent performance across 25M customer conversations every year

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October 13-14, 2026

Hyatt Regency O’Hare, Chicago

The premier conference for AI, CX, and KM leaders and experts. Learn, share, and solve together in a two-day immersive and interactive experience curated by eGain.

Reserve your seat for free
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