The premier conference for AI, CX, and KM leaders and experts. Learn, share, and solve together in a two-day immersive and interactive experience curated by eGain.
The prize is AI ROI at scale
From a 3-Minute Search to a 35-second answer in a Service Operation with 10,000 agents
BT transformed a mature, complex knowledge base into AI-powered Instant Answers — 70% answered instantly, 30% kept in compliance-protected Guided Help, at 95%+ accuracy. Cutting answer time from three minutes to 35 seconds to unlock $6.75M in annual benefit. This is on top of a 37% FCR gain and 30-point NPS lift from their first phase of eGain knowledge rollout.
3m→35s
Time to find an answer
+37%
First contact resolution
$6.75M
Annual benefit
+30 pt
NPS movement
We made 1,000 content changes in six weeks, reached a 100% pilot response rate, and turned a complex knowledge base into a scalable AI model.
Stacy Young
GenAI and agentic AI fail without a trusted knowledge foundation
Enterprises are pouring budget into GenAI and autonomous AI agents on top of a knowledge layer that’s fragmented, unverified, and ungoverned. The result is predictable: bots that hallucinate, agents that take the wrong action, and pilots that never reach ROI.
Knowledge is the instruction set for AI.
A model only acts on what it’s given. Point GenAI or an autonomous agent at unverified content and it will confidently do the wrong thing — at scale. Get the knowledge right and everything downstream gets right with it.
One source of truth
Unify the content scattered across CRM, SharePoint, PDFs, and portals into a single governed knowledge layer — so every model and every agent draws from the same authoritative answer.
Grounds AI Agents
Bots, agent-assist, and autonomous agents act only on verified content, with every answer and action traceable to its source. Zero hallucinations. Right action, every time.
Governed & auditable
AI-assisted authoring, structured review workflows, and automated compliance checks verify every answer before a customer or agent ever sees it. Accuracy you can prove, not hope for.
Built to snap in and scale
Out-of-the-box connectors to popular models, CRM, CcaaS, and content systems means the foundation goes live in weeks — and improves with every conversation.
Two days —
built for impact
Day 1 is keynotes, customer stories, and exclusive product reveals.
Day 2 is your choice of deep dive workshops
DAY 1 | Tuesday, October 13
8:00 – 5:30 pm
- Breakfast
- eGain CEO Keynote
- New Products and Solutions
- Lunch and Demos
- Customer Showcase
- Drinks and Demos
DAY 2 | Wednesday, October 14
8:00 – 4:00 pm
Breakfast
- AI Knowledge Method
- AI Agent
- Developer Workshop
Lunch
- BFSI
- Healthcare
- Partnering with eGain
Two days that change the math on your AI roadmap
Complimentary to attend. Seats are limited and allocated in order of registration. Reserve yours before the room fills.
As the agenda firms up, we will update you by email (the one you register with).
Reserve your seat now for free!
Limited seats available
