The premier conference for AI, CX, and KM leaders and experts. Learn, share, and solve together in a two-day immersive and interactive experience curated by eGain.
The prize is AI ROI at scale
From a 3-Minute Search to a 35-second answer in a Service Operation with 10,000 agents
BT transformed a mature, complex knowledge base into AI-powered Instant Answers — 70% answered instantly, 30% kept in compliance-protected Guided Help, at 95%+ accuracy. Cutting answer time from three minutes to 35 seconds to unlock $6.75M in annual benefit. This is on top of a 37% FCR gain and 30-point NPS lift from their first phase of eGain knowledge rollout.
3m→35s
Time to find an answer
+37%
First contact resolution
$6.75M
Annual benefit
+30 pt
NPS movement
We made 1,000 content changes in six weeks, reached a 100% pilot response rate, and turned a complex knowledge base into a scalable AI model.
Stacy Young
GenAI and agentic AI fail without a trusted knowledge foundation
Enterprises are pouring budget into GenAI and autonomous AI agents on top of a knowledge layer that’s fragmented, unverified, and ungoverned. The result is predictable: bots that hallucinate, agents that take the wrong action, and pilots that never reach ROI.
Knowledge is the instruction set for AI.
A model only acts on what it’s given. Point GenAI or an autonomous agent at unverified content and it will confidently do the wrong thing — at scale. Get the knowledge right and everything downstream gets right with it.
One source of truth
Unify the content scattered across CRM, SharePoint, PDFs, and portals into a single governed knowledge layer — so every model and every agent draws from the same authoritative answer.
Grounds AI Agents
Bots, agent-assist, and autonomous agents act only on verified content, with every answer and action traceable to its source. Zero hallucinations. Right action, every time.
Governed & auditable
AI-assisted authoring, structured review workflows, and automated compliance checks verify every answer before a customer or agent ever sees it. Accuracy you can prove, not hope for.
Built to snap in and scale
Out-of-the-box connectors to popular models, CRM, CcaaS, and content systems means the foundation goes live in weeks — and improves with every conversation.
Illustrative Agenda
DAY 1 | Tuesday, October 13
eGain CEO Keynote
CEO Ashu Roy will open Solve26 Chicago with eGain’s vision for the year ahead. In his London keynote in May this year, he articulated why “knowledge is the instruction set for AI” and how a trusted knowledge foundation separates AI pilots that stall from agentic CX that scales. Expect a big-picture look at the shift from knowledge management to knowledge automation and the multi-trillion-dollar opportunity in agentic AI for customer operations.
New Products and Solutions
As we do at every Solve event, we will announce new products and solutions to automate knowledge management and deliver trusted answers and assured actions using agentic solutions. In May, we announced exciting new capabilities during Solve26 London, and we look forward to sharing more in Chicago.
Lunch and Demos
Go hands-on with live product demos, while enjoying a nice lunch (on us). Explore the capabilities that matter most to your team, ask questions, and get practical answers from eGain experts. Connect informally with fellow attendees, exchange ideas, and discover what’s possible.
Customer Showcase
Hear directly from the brands putting eGain to work — practical stories of how leading enterprises use AI knowledge to lift self-service, first-contact resolution, and agent productivity. In London, customers shared at-scale AI ROI like 80% self-service resolution, 90% service cost reduction, and multi-million-dollar annual benefits.
Drinks and Demos
Wind down Day 1 over drinks, deeper product demos, and easy conversation. Connect with peers, trade notes on the day’s sessions, and revisit the eGain capabilities that caught your attention. Keep the conversation going with eGain experts, explore practical questions, and build new connections in a relaxed setting.
DAY 2 | Wednesday, October 14
Knowledge Automation Workshop
A working session on eGain’s proven method for building a trusted knowledge foundation for your business. Understand how to deliver “the knowledge you need, not the knowledge you have.” Learn how to automate discovery, synthesis, curation, and delivery.
AI Agent Workshop
Go under the hood of eGain’s AI Agent for omnichannel CX automation — how to design, govern, and deploy agentic AI that resolves customer journeys end to end without hallucinating. Includes practical guidance on confidence thresholds, guardrails, and balancing automation speed with compliance.
Developer Workshop
A technical deep dive for builders into our market-leading platform. Explore APIs, out-of-the-box integrations with Zendesk, Salesforce, and SharePoint, MCP, and the developer tooling to embed eGain knowledge and AI into your own applications. Hands-on and practical, this session equips development and IT teams to turn ideas into secure, production-ready experiences.
BFSI (Banking, Financial Services & Insurance)
Explore eGain’s AI Knowledge Suite for Retail Banking: Learn how to deliver trusted automation across service and sales. Evaluate turn-key solutions for guided selling, financial-wellness coaching, and omnichannel self-service.
Healthcare
Explore eGain’s AI Knowledge Suite for Healthcare: a HIPAA-compliant, audit-ready knowledge foundation with prebuilt workflows for member services, benefits, prior authorization, billing, and scheduling. See how it governs interactions and integrates with Epic FHIR, Salesforce Health Cloud, and Genesys Cloud for confident service at scale.
Partnering with eGain
Join an interactive roundtable for partners building, co-selling, and growing with eGain in the AI knowledge market. Bring questions on enablement, joint go-to-market opportunities, and the direction of the partner ecosystem. Connect with eGain leaders and peers to explore how we create customer value together.
Two days that change the math on your AI roadmap
Complimentary to attend. Seats are limited and allocated in order of registration. Reserve yours before the room fills.
As the agenda firms up, we will update you by email (the one you register with).
Reserve your seat now for free!
Limited seats available
