WYCA
Uncover What Your Customers Ask across every conversation, privately and securely
Your customers tell you what they need every day, but it’s buried in thousands of calls, chats, and case notes where the same question gets asked a hundred different ways, so it’s hard to tell which ones matter most.
eGain WYCA (What Your Customers Ask) is a free tool that reads through those conversations and shows you the questions customers ask most, ranked by how much they matter to your business, so you know what knowledge you need and where to invest your time and effort.
What you get with WYCA
- One view of what customers ask across every channel, with similar questions grouped so you see the real volume behind each intent.
- Topics ranked by how often they come up and what they cost, with new trends flagged early, so you know where to focus first.
- Built-in analytics that track how volume, sentiment, and outcomes change week over week.
- Personal information masked automatically before anything is analyzed.
- Download free and run it inside your firewall, so sensitive conversations never leave your environment. Results come back in hours, with no development help required.
