Bridging the Knowledge Gap: How Telecommunications Companies Can Transform Customer Experience with eGain
In today's hyper-competitive telecommunications landscape, customer expectations have never been higher. Yet many telecom providers find themselves trapped in a paradox: despite massive investments in contact center infrastructure and CRM…
Why Customer Experience is the North Star for AI ROI: Lessons from MIT’s Sobering Reality Check
As CEO of eGain, I've spent the better part of two decades watching enterprises grapple with technology adoption challenges. But the recent MIT study from the Nanda group has crystallized…
