10 Use Cases for Leveraging Generative AI for Better CX and Agent Experience
Key Takeaways Business Context: Customer service requires generative AI applications that are accurate, compliant, consistent, and measurable—fundamentally different from consumer use cases Content Foundation: Three content types (Curated, Documented, Generated)…
The Hidden Asset on Your Balance Sheet: Why CEOs Must Champion Knowledge Stewardship Now
By Ashu Roy, CEO, eGain There's a blind spot in most boardrooms today, and it's costing enterprises their competitive edge in the AI era. Despite decades of digital transformation, most…
AI-Powered Customer Service Is Only As Good As Its Content Foundation
The customer service landscape is experiencing a seismic shift. According to Gartner, eighty-five percent of customer service leaders plan to explore or pilot customer-facing conversational AI solutions in 2025. Even…
