AI Knowledge Hub

Trusted knowledge infrastucture for AI

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Learn how to automate knowledge management with AI

Hear from and network with peers on how to radically automate content import, knowledge synthesis, and answer personalization, using AI and expert in the loop.

October 14-15, 2025
Hyatt Regency O’Hare, Chicago

Knowledge chaos in the enterprise overwhelms AI agentic tools

SharePoint sites, CRM knowledge bases, product docs, policies, intranets, and legacy systems across large enterprises.

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Content silos

Enterprises adopt siloed AI bots and tools, but without unified knowledge they deliver inconsistent, untrusted, and limited results.

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Tactical AI tools

Non-compliant processes expose enterprises to regulatory risk, inconsistent service, penalties, and reputational damage from inaccurate, outdated knowledge.

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Non-compliant processes

Harmonize it with
the eGain AI Knowledge Hub

Connect all your content silos to a knowledge hub

Create and curate knowledge with AI and experts

Configure content workflows for compliance and speed

Get quick value with best practice implementation

37%

increase in
First Contact Resolution

30

points rise in
Net Promoter Score

50%

improvement in
speed to competence

AI Knowledge Hub in action

How BT optimizes agent performance across 25M customer conversations every year

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