Software Engineer II

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.

The Product Engineering (PE) team adds new capabilities to existing eGain products, works on new product features in collaboration with the Product Management team, supports the products deployed to our customers for any reported defects and works towards development process automation. This team also works on technology or architectural changes to existing products.


Location: Pune, India

Experience: 2 to 5 years in software development in software product companies


  • Understand, troubleshoot, and refactor existing programs of moderate to high complexity (this includes improving tests as well as functional code).
  • Design and develop (DTCD) bug fixes and feature enhancements in existing modules/products.
  • Based on approved design, develop, test, and document new modules, applications, or infrastructure components and their extensions.
  • Estimate tasks and projects of roughly 1-person day to 1-person week level effort.
  • Enter daily report of work progress against planned target, including any exceptions.
  • Follow the mandated processes and adhere to Design/ Test / Code / Document guidelines.

Must-have qualifications and skills

  • Bachelor’s in Engineering from a top-rated engineering school like the IITs, NITs, BITS-Pilani, COEP, VJTI, or an equivalent school from another country.
  • Good communication skills. Should be able to communicate well within and outside the organization.
  • Good inter-personal skills. Should be able to work well in teams and have the character to appreciate others’ work.
  • Enthusiasm and eagerness to remain on top of one’s work.
  • High learnability. Be able to pick up new ideas and concepts.

Good-to-have qualifications and skills

  • Experience of software development in a software products com.

To apply

Send your resume and cover letter in MS Word to vsingh@egain.com, and include the position in the subject line of the email.