eGain Once Again Rated an Emerging Leader in the Gartner Emerging Market Quadrant for Generative AI Applications
Sunnyvale, California (November 13, 2025): eGain (NASDAQ: EGAN), a leader in AI CX Automation powered by Trusted Knowledge™, today announced that it was rated an Emerging Leader in the Gartner Emerging Market Quadrant for Generative AI Applications.
As enterprises accelerate generative AI adoption, 95% of AI initiatives fail to deliver expected ROI due to unreliable knowledge foundations. This recognition underscores eGain’s approach to solving this challenge through unified, governed knowledge management that ensures AI systems deliver trusted, compliant answers at scale.
eGain’s platform includes the AI Knowledge Hub™, which unifies enterprise content into a single source of truth with AI-guided search and governance; AI Agent™ with Assured Actions™, delivering autonomous customer service with hybrid AI reasoning and quality assurance; and Composer™, a modular platform enabling developers to build trusted AI applications through APIs, MCP servers, and SDKs with enterprise-grade compliance (SOC 2, HIPAA, GDPR, FedRAMP).
As part of its Innovation Guide for Generative AI Technologies (Report ID G00793932, published November 13, 2025), Gartner divides the GenAI market space into four areas: GenAI Infrastructure, GenAI Models, GenAI Engineering, and GenAI Apps. According to the report, “GenAI applications use GenAI capabilities for user experience and task augmentation to accelerate and assist the completion of a user’s desired outcomes.”
The report positions vendors in an Emerging Market Quadrant with four categories. According to Gartner, “Emerging Leaders typically possess visibility within the market as well as both strong features and future potential. Their size and financial strength enable them to remain viable in a fast-moving and evolving market.”
“We are thrilled to see us getting placed in the Emerging Leaders quadrant in the report,” said Ashu Roy, eGain CEO. “It is a reflection of our sustained innovation and our track record of success in creating AI knowledge value at speed and scale with Global 1000 clients. As enterprises navigate the AI productivity paradox—where only 5% of initiatives deliver positive ROI—our focus on trusted knowledge as the foundation for generative AI continues to differentiate eGain.”
A large U.S. federal government agency serving 25 million users and supporting 128,000 contact center agents achieved up to 70% deflection of incoming calls to AI-powered virtual assistance, 25% reduction in case handling time, and agent engagement scores of 92% versus an industry benchmark of 67%. The agency’s Forrester CX Index position improved by 33% year-over-year. Additionally, BT (British Telecom) deployed eGain across 10,000+ advisors and 600+ retail stores, earning the KMWorld Reality Award for measurable business transformation.
About eGain
eGain Corporation (NASDAQ: EGAN) is a global leader in AI-powered Knowledge Management, serving Global 2000 enterprises across financial services, insurance, healthcare, telecommunications, manufacturing, and government. The company’s AI CX automation platform—powered by Trusted Knowledge™—enables organizations to deliver instant, compliant, personalized answers across all customer touchpoints. For more information, visit www.eGain.com.
Gartner, Innovation Guide for Generative AI Technologies, Arun Chandrasekaran, Jim Hare, Bern Elliot, Afraz Jaffri, Frances Karamouzis, Sid Nag, Alan Priestley, Rajesh Kandaswamy, 13 November 2025.
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