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Telecom

2014

Ignoring customer posts via social channels then will be as harmful as ignoring their emails or phone calls is today

$220

is the cost a company pays for one field visit

66%

of customers want companies to value their time

 

Vodafone, Virgin Media, Orange, Bell Aliant, 3 Italia, MTN, and, Telecom Italia Mobile have one thing in common—they all rely on eGain’s proven and innovative customer service solutions. eGain solutions have been helping these telecom companies improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.

Improve contact center effectiveness

Reduce supply chain costs

Maximize ROI on web self-service

Deliver excellent customer service