companies believe customer experience will be the primary basis for competition by 2016
is the cost a company pays for one field visit
of customers want companies to value their time
Vodafone, Virgin Media, Orange, Bell Aliant, 3 Italia, MTN, and, Telecom Italia Mobile have one thing in common—they all rely on eGain’s proven and innovative customer service solutions. eGain solutions have been helping these telecom companies improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.