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Telecom

89%

companies believe customer experience will be the primary basis for competition by 2016

$220

is the cost a company pays for one field visit

66%

of customers want companies to value their time

 

Vodafone, Virgin Media, Orange, Bell Aliant, 3 Italia, MTN, and, Telecom Italia Mobile have one thing in common—they all rely on eGain’s proven and innovative customer service solutions. eGain solutions have been helping these telecom companies improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.

Improve contact center effectiveness

Reduce supply chain costs

Maximize ROI on web self-service

Deliver excellent customer service