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eGain Notify

1 B

customer service alerts and messages can be proactively sent per year with eGain Notify

 

100 M

proactive SMS and voice notifications are sent per year by a prescription services provider

90%

customer service decision-makers consider a good CX as critical to their company’s success

eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers via multiple interaction channels such as email, phone, and SMS. These alerts could span various stages of a service transaction, a customer’s life event, or a customer’s overall life progression where a business may want to add value by providing contextual customer service.

 

 

FEATURES

Alerts, triggered by events, can be delivered through any interaction channel including SMS, email, fax, and voice

Alerts can be internal to the enterprise or external

Consolidate and coordinate notifications and alerts from multiple systems in the enterprise

Internal alerts related to specific customer events enable effective and proactive customer service

Preemptive and proactive approach reduces the number of incoming requests for agent-assisted service, while enhancing customer experience and sales

Use it for promotions such as contextual cross-sell and upsell

With eGain’s inbound products, it provides a complete, “hub” view of inbound and outbound interactions to contact center agents, including responses to notifications