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January 28-31, 2018

New Orleans
Visit us at booth #720

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February 15, 2018

Artificial Intelligence-Powered Tools and Applications for the Contact Center
770 West Dayton Street, Madison, WI 53706

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February 25-March 01, 2018

CUNA Governmental Affairs Conference
Washington, D.C.
Visit us at booth #121

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February 26-March 01, 2018

Estrel Congress Center, Berlin
Visit us at Halle 3 Booth C14/D9

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March 12-15, 2018

Orlando, Florida
Visit us at booth #2203

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May 7-10, 2018

New Orleans Marriott Downtown, New Orleans

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May 14, 2018

The Brewery, London



December 5, 2017

eGain Digital+AI Day
Hyatt Regency O’Hare, Chicago

Register now, it’s free!

November 15-16, 2017

CCA Annual Convention 2017
Hilton, Glasgow
Visit us at Stand #13

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November 16, 2017

CISCO EMEAR Customer Collaboration Sales Summit 
Bedfont Lakes, London
Visit us at Stand #2

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November 6-9, 2017

KMWorld 2017
The Knowledge Management & Enterprise Solutions Conference
JW Marriot, Washington DC

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November 13, 2017

EBM – Customer Engagement Summit
Westminster Bridge Park Plaza, London
Visit us at Stand 15

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October 16-19, 2017

CCW Conference and Expo
Intelligent CX in a Connected World
Horseshoe Bay Resort, Austin, Texas

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September 6, 2017

930GOV Conference
Walter E. Washington Convention Center, Washington, DC

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September 14, 2017

eGain at SOCAP Chicago
2200 West Euclid Avenue, Arlington Heights, IL

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September 20, 2017

Global Insight – Customer Engagement and Experience Conference

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June 14, 2017

CX Transformation in Banking, Financial Services, and Insurance


  • Jackie Markel, Manager, Training and Knowledge Management, Symetra
  • Joyce Juette, Knowledgebase Administrator, Symetra
  • Kurt VanDynHoven, Digital Transformation Director, eGain

May 16, 2017

Making Next-Gen Contact Center Agents Successful: The New Imperatives and Best Practices
Free eGain webinar featuring Forrester Research


  • Ian Jacobs, Principal Analyst, Forrester Research
  • Kurt VanDynHoven, Digital Transformation Director, eGain

May 10-11, 2017

Gartner Customer Experience & Technologies Summit

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March 20-22, 2017

Customer Contact Week Europe (CCW Europe)
Novotel London West | London

March 14, 2017

eGain Digital+AI Day 2017
The Brewery, London

February 20-23, 2017


December 13, 2016

State of CX in North America/Europe and How to Win with AI in 2017
Free webinar featuring Forrester and eGain, and hosted by
Host: Chris Ward, Deputy Editor,

December 6–8, 2016

Gartner Application Strategies & Solutions Summit | Las Vegas
Caesars Palace

November 15–16, 2016

Forrester CX Europe | London
The InterContinental London – The O2

October 11, 2016

eGain Digital+AI Day

September 28–29, 2016

Cisco Americas Customer Care Sales Summit | Phoenix
Sheraton Grand Phoenix

July 6–7, 2016

Customer Experience Exchange Retail

June 21–22, 2016

Forrester CXNYC | New York
New York Hilton Midtown
Visit us at booth #210

May 25–26, 2016

IQPC CET Insurance

May 10, 2016

Customer Focus Summit

March 09–10, 2016

Retail Business Technology Expo 2016 (RBTE) | London
Visit us at booth #586