What are cookies?
Cookies are small data files that are placed on your computer when you visit a website. Cookies are widely used by organizations in order to make their websites or solutions work, or to function more efficiently, as well as to provide reporting information.
Cookies set by the website operator are called “first party cookies”. Cookies set by parties other than the website operator are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Online Properties, and products and/or services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us: to track how our users and prospects use and interact with our Online Properties, and products and/or services; to enhance and tailor the experience on our Online Properties, and products and/or services; and to deliver more targeted online advertising and marketing campaigns. They also enable us to conduct analytics about online campaigns we are running and the usage and performance of some of our Online Properties, and products and/or services. Third parties serve cookies through our Online Properties, and products and/or services for advertising, analytics and other purposes. This is described in more detail below.
What cookies do we use?
Session Cookies: these are temporary cookies that remain in the cookie file of your browser during a browser session.
Persistent Cookies: these cookies remain in your browser file between browser sessions and are used to recognize you when you return to the website.
Analytical Cookies: Analytical cookies allow us to recognize and count the number of visitors and see how visitors move around the site when they’re using it. This helps us to improve how the website works, for example by making sure users are finding what they need easily. We do not collect information which identifies users. Information collected is aggregated and anonymous.
Third Party Cookies: Our website links to third party websites (including Twitter and YouTube) which may download cookies to your device. These cookies are not under our control and you should check the relevant third party websites for more information about the use of these third party cookies.
You can find out more information about the cookies we use and the purposes for which we use them in the table below:
|Track the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.
Take a timestamp of the exact moment in time when a visitor enters a site.
Take a timestamp of the exact moment in time when a visitor leaves a site.
Track where the visitor came from, what search engine they used, what link they clicked on, what keyword they used, and where they were in the world when they accessed the website.
|Helps Twitter count the number of users that have seen a particular embedded Tweet or timeline.||For more information, please see How Twitter for Websites widgets respect users’ privacy|
|From time to time we may embed videos from YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.||For more information, please see YouTube’s embedding videos information page.|
(email & website)
We also use plug-ins as described in the table below. Such plug-ins may vary:
|Advanced Custom Fields||Customize WordPress with powerful, professional and intuitive fields||https://wordpress.org/plugins/advanced-custom-fields
|Advanced TinyMCE Configuration||Set advanced options for TinyMCE, the visual editor in WordPress.||http://www.laptoptips.ca/projects/advanced-tinymce-configuration/|
|Amazon AWS for WordPress||Automatically copies media uploads to Amazon S3 for storage and delivery. Optionally configure Amazon CloudFront for even faster delivery. Add Google Authentication for increased site security||https://github.com/deliciousbrains/wp-amazon-s3-and-cloudfront|
|Amazon Web Services||Includes the Amazon Web Services PHP libraries, stores access keys, and allows other plugins to hook into it.||https://wordpress.org/plugins/amazon-web-services/|
|Members||A user and role management plugin that puts you in full control of your site’s permissions. This plugin allows you to edit your roles and their capabilities, clone existing roles, assign multiple roles per user, block post content, or even make your site completely private.||https://wordpress.org/plugins/members/|
|Page Links To||Allows you to point WordPress pages or posts to a URL of your choosing. Good for setting up navigational links to non-WP sections of your site or to off-site resources.||https://wordpress.org/plugins/page-links-to/|
|TinyMCE Advanced||Enables advanced features and plugins in TinyMCE, the visual editor in WordPress.||https://wordpress.org/plugins/tinymce-advanced/|
|Visual Form Builder Pro||Dynamically build forms using a simple interface. Forms include jQuery validation, a basic logic-based verification system, and entry tracking.||https://vfbpro.com/|
|Wordfence Security||Wordfence Security – Anti-virus, Firewall and Malware Scan||https://wordpress.org/plugins/wordfence/|
|WP Mail SMTP||Reconfigures the wp_mail() function to use SMTP instead of mail() and creates an options page to manage the settings.||https://wordpress.org/plugins/wp-mail-smtp/|
|WPML Media||Add multilingual support for Media files||https://wpml.org/|
|WPML Multilingual CMS||WPML Multilingual CMS.||https://wpml.org/|
|WPML Sticky Links||Prevents internal links from ever breaking||https://wpml.org/|
|WPML String Translation||Adds theme and plugins localization capabilities to WPML||https://wpml.org/|
|Yoast SEO||The first true all-in-one SEO solution for WordPress, including on-page content analysis, XML sitemaps and much more.||https://wordpress.org/plugins/wordpress-seo/|
What about Social Media Features?
What similar technologies do we use?
Cookies are not the only way to recognize or track users of our Online Properties, and products and/or services. We may use other similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”) to track users of our Online Properties, and products and/or services. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has interacted with our Online Properties, and products and/or services or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users within our Online Properties, , and products and/or services, to deliver or communicate with cookies, to understand whether you have come to our Online Properties, and products and/or services from an online advertisement displayed on a third-party website, to improve Online Properties, and products and/or services performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
eGain also uses the eGain OneTag™, a capability to easily track customer journeys on the web (and other touch points).
What about Flash Cookies or Local Shared Objects?
Our Online Properties may also use so-called “Flash Cookies” (also known as “Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Site Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
You have the right to decide whether to accept or reject cookies. You can exercise your preferences in relation to cookies served on our Online Properties by using our cookie consent tool.
Disabling most interest-based advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. If you wish to not receive interest-based ads on our Site, you may opt-out by clicking here: http://preferences-mgr.truste.com/ (or if located in the European Union, click here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Site do not currently process or respond to “DNT” signals. eGain takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit “All About Do Not Track“.
What about cookies and similar technologies served via eGain product and services?
In particular, eGain uses and collects limited data via cookies served by Google Analytics:
eGain products and services available online may also use the demographics and interests reports services of Google Analytics. These are not used for advertising features by eGain or by third parties but instead to understand the way end-users browse and interact with these eGain products and services and to inform eGain how it may use or optimise or improve these eGain products and services. These reports are also obtained using an identifier combined with a cookie served by Google.
More information on how to opt-out of this Google supported analytics within eGain products and services can be found at https://tools.google.com/dlpage/gaoptout/.
The General Data Protection Regulation (“GDPR”), (Regulation (EU) 2016/679) creates some new rights for European Union (“EU”) residents and strengthens some existing data protection rights.
Where can you obtain further information?
This Cookies Policy is last updated as of May 25, 2018.