eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer. It leapfrogs existing proactive chat “point” solutions by providing coupons, promotions, surveys, personalized content as well as contextual help in the form of FAQ, chatbot, chat, click to call, and cobrowse options. What’s more, all this flexibility comes in a solution that is easy to deploy and optimize. Deployment is as simple as adding a tag to the website code, while A/B testing tools and analytics ensure the best results.
Built on the award-winning eGain Customer Engagement Hub™, eGain Offers is organically multichannel. It is part of the eGain Interactive Sales Suite, integrating seamlessly with other eGain applications to enable unified offer management across communication channels and consumer lifecycle.
Tailored website and Facebook experiences for customers with multichannel, multi-stage offers for different needs
Unified agent desktop provides comprehensive visitor detail and 360 degree view of multichannel customer interaction history to agents
Integration with other channels
Multiple offers per page
Access to a common knowledge base
Set up Offers in minutes (no IT help needed)
Template library to brand-align offers
Range of triggers: time on page, pages visted, and more
Data adapter access to customer data in external systems
Unmatched range of offer types
Flexible business rules for eligibility
Forecasting and A/B testing options
Dashboard to monitor and analyze