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eGain Cobrowse

200%

increase in sales for a US-based insurer when it provided cobrowsing assistance in online form-filling

2x

product growth seen for customers who use cobrowse with click-to-call

 

7000

financial agents use cobrowse with click to call and live chat to increase online sales

eGain Cobrowse™ enables your agents to provide high-value, live collaboration options to online customers and prospects. It gives your company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Designed to provide smooth cobrowsing experiences even on complex websites, eGain Cobrowse has the industry’s most advanced cobrowsing capabilities based on patent-pending new technology.

eGain’s cobrowsing software:

  • Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session
  • Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for additional clarity
  • Allows business rules to be created for specific web pages. For example, a business rule can be written to restrict agents from submitting forms or viewing sensitive information in certain form fields
  • Can be set up to allow cobrowsing sessions only in specific sections of the website

With eGain Cobrowse, your agents are literally “on the same page” as your customers. Agents can offer secure and confidential over-the-shoulder assistance by cobrowsing rich web content. This powerful tool can be used to augment a phone call, web chat, or click-to-call session. Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance. All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery.

 

FEATURES

  • eg10-cobrowse

Available on 98% of browsers

No downloads required

Ensures privacy and compliance by allowing business rules to be configured to disable read, edit, submit actions on elements of forms

Allows comprehensive session logging

Combine it with eGain Chat™ and eGain ClickToCall™ to let customers seamlessly combine live chat with cobrowse, or click-to-call with cobrowse while researching, deciding, and buying on the website

With eGain Offers™, businesses can proactively offer cobrowse sessions to website visitor

Provides a 360 degree view of customer interaction history to agents

Provides true multichannel experience as it can be used in conjunction with a phone call, web chat, or click-to-call session

Organically built on the CEH platform, eGain Cobrowse works seamlessly with all other products in the eGain products suite

Simple to set up

  • cobrowse-300