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eGain Communications
 
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eGain presented at the 7th Annual SRA Growth Stock Conference
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 Press releases
January 25, 2012
eGain to Announce Fiscal 2012 Second Quarter Financial Results on February 8, 2012
January 10, 2012
eGain® Service Suite now an SAP-endorsed business solution
January 4, 2012
eGain to ring the NASDAQ Closing Bell on January 11, 2012
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eGain in the news
Financial Times
New customers: Retailers experiment on ways to win loyalty
KMWorld
SAP endorsement for eGain
Internet Retailer
A rocky 2011 for e-commerce stocks
IDM
Young consumers take to social media to complain
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How can eGain help you?

eGain helps organizations transform their traditional call centers into multichannel
customer interaction hubs. eGain® 10 is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

Enhance customer experience, acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption
Increase revenue through upsell and cross-sell at the point of service
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs
Build customer loyalty through brand-aligned customer service™

 


 
Featured best practices
Five Transformational Innovations to Boost B2C Web Sales
Eliminate lost sales and bad customer experiences from self-service search overload and dead-ends
Cost-effective ways to deliver multichannel customer service
From Silos to Social-Blended Multichannel Customer Experiences: A Seven Step Roadmap for Success
Knowledge-Enabling Microsoft SharePoint for Superior Customer Experiences
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