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eGain in the news
TMCnet
eGain Offers Seven Green 'Habits' For Contact Centers
Customer Engagement Club
Harvesting social knowledge for customer engagement
Insurance & Financial Advisor
Insurers’ phone customer service good, web service lacking, study says
Canadian Underwriter
Insurance industry ranked "below average" for e-customer service
Internet Retailer
E-retailers make gains in multiple customer service channels, study finds
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How can eGain help you?

eGain helps organizations transform their traditional call centers into multichannel
customer interaction hubs. eGain Service™ is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

Enhance customer experience, acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption
Increase revenue through upsell and cross-sell at the point of service
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs
Build customer loyalty through brand-aligned customer service™

 


 
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