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eGain Customer Summit 2012
 
 Press releases
February 8, 2012
eGain announces fiscal 2012 second quarter financial results
January 25, 2012
eGain to Announce Fiscal 2012 Second Quarter Financial Results on February 8, 2012
January 10, 2012
eGain® Service Suite now an SAP-endorsed business solution
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eGain in the news
1to1 Media
Social Media’s Undeniable Impact on Customer Loyalty
CRMBuyer
Oracle Adds RightNow to Cloud Wars Arsenal
MyCustomer
Your six customer service priorities for 2012
destinationCRM
Deliver on Your Customer Service Brand Promises
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How can eGain help you?

eGain helps organizations transform their traditional call centers into multichannel
customer interaction hubs. eGain® 10 is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

Enhance customer experience, acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption
Increase revenue through upsell and cross-sell at the point of service
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs
Build customer loyalty through brand-aligned customer service™

 


 
Featured best practices
Five Transformational Innovations to Boost B2C Web Sales
Eliminate lost sales and bad customer experiences from self-service search overload and dead-ends
Cost-effective ways to deliver multichannel customer service
From Silos to Social-Blended Multichannel Customer Experiences: A Seven Step Roadmap for Success
Knowledge-Enabling Microsoft SharePoint for Superior Customer Experiences
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