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eGain Communications
 
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Cisco OEM agreement
Press releases
June 25, 2009
  eGain Announces Promotion for Easy and Cost-Effective Switch to Its Award-Winning Customer Service Solution
June 23, 2009
  eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite
May 7, 2009
  eGain announces financial results for the third fiscal quarter ended March 31, 2009
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eGain in the news
destinationCRM
Web Self-Service Will Make You Great
Speech Technology
EGain Looks to Make Its Mark in the IVR Business
  CustomerStrategy
Automation to receive the human touch
  WP Remix
New IVR solution from eGain
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How can eGain help you?

eGain helps organizations transform their traditional call centers into multichannel
customer interaction hubs. eGain Service™ is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

Enhance customer experience, acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption
Increase revenue through upsell and cross-sell at the point of service
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs
Build customer loyalty through brand-aligned customer service™

 


 
Featured white papers
7 innovations to reinvent phone customer service
The Only Captive Revenue Generation Opportunity Left for Contact Centers: What It is and How to Exploit It
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