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 Press releases
August 10, 2010
Vodafone Portugal Delivers Superior Online Customer Experience with eGain
July 14, 2010
eGain Continues European Expansion Drive
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eGain in the news
Contact Professional
How Contact Centers Go Green
KMWorld
Trend-Setting Products of 2010 ABBYY USA, EXSYS, eGain, FatWire
Customer Contact News
4 ways to keep your contact center green (and lean!)
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How can eGain help you?

eGain helps organizations transform their traditional call centers into multichannel
customer interaction hubs. eGain Service™ is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

Enhance customer experience, acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption
Increase revenue through upsell and cross-sell at the point of service
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs
Build customer loyalty through brand-aligned customer service™

 


 
Featured best practices
Forrester article
Customer Support Megatrends and Next Practices
8 Traits of IT-Friendly Contact Center and Web Customer Service Software
Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
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