Multichannel Customer Engagement Software & Service

WE HAVE AN APP FOR THAT!

Social

Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia
content on
multiple
channels.
MORE

Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE

Knowledge

Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MORE

Virtual Assistant

Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. MORE

Mail

Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated
solution. MORE

Analytics

Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
MORE

Over 20 customer engagement apps. View all apps!

Get an eGain-powered customer engagement hub today!

Enhance customer experience, acquisition, and retention. Increase self-service adoption. Improve contact center agent productivity. Increase revenue through upsell and cross-sell at the point of service. Ensure compliance and security in customer interactions. Reduce unwarranted field visits, product returns, and associated costs. Build customer loyalty through brand-aligned customer service.

Knowledge Management

Serve knowledge everywhere! Use the same knowledge base, and a range of access methods (search, browse, guided help, chatbot), for social, mobile, web, and contact center use.

Web Self-Service

One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Video Chat, Text Chat, Cobrowsing

Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.

Social Engagement and Communities

In 2010, social networks collectively became the #1 online destination. Consumers are increasingly discussing their needs, soliciting and offering advice, and sharing their views about businesses like yours in these social networks. This free-flowing viral conversation is both a challenge and opportunity for your business. With eGain Social and eGain Community, monitor and join relevant conversations, and foster communities while crowd-sourcing knowledge.

PRODUCTS

SOLUTIONS

RESOURCES

SUCCESS

SUPPORT

PARTNERS

COMPANY

CAREERS

Collaboration

Editions

Knowledge

Insight

Services

Engage and win with eGain SuperChat

Industries

Organizations

Meet RED, Vodafone’s chatbot

Library

Customer Community

Partner Community

Meet Doug,the Social Manager

Customers

Awards

eGain positioned as a “Leader” in the Magic Quadrant for CRM Web Customer Service Applications

Customer Community

Partner Community

Contact Center and Web Customer Experience Megatrends and Next Practices: 2014 Update

Management

Investor Relations

Careers & Contact

Recognition

News & Events

#1 customer engagement platform for a multichannel world To help you sell smarter, serve better, and know more FIND OUT HOW

WE HAVE AN APP FOR THAT!

Social

Social

Super Chat

Super Chat

Knowledge

Knowledge

Virtual Assistant

Virtual Assistant

Mail

Mail

Analytics

Analytics

TRUSTED BY LEADERS

eGain Customer Spotlight

NEWS

Get an eGain-powered customer engagement hub today!

Knowledge Management

Web Self-Service

Video Chat, Text Chat, Cobrowsing

Social Engagement and Communities

Meet Doug,
the Social Manager

#1 customer engagement platform for a multichannel world
To help you sell smarter, serve better, and know more FIND OUT HOW