Artificial Intelligence in the Contact Center

6 Killer Applications of Contact Center AI

If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot.

As a pioneer in AI for contact center customer service and customer engagement, eGain has not only developed cutting-edge technology but also best practices and proven use-cases over the last two decades.

Artificial intelligence (AI) applications help in the contact centerIn this white paper, we discuss six killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform—not just improve—customer service and engagement. We will also talk about an industry-first, innovative way that can get you going with AI in as few as 30 days! That being said, the paper is not a primer on AI nor does it get into defining what it is.


AI Applications for the Contact Center

We also encourage you to view our CEO’s keynote speech from our annual Digital+AI conference to get an understanding of digital disruption and AI in customer service and engagement.