6 Killer Applications of Contact Center AI
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot.
As a pioneer in AI for contact center customer service and customer engagement, eGain has not only developed cutting-edge technology but also best practices and proven use-cases over the last two decades.
In this white paper, we discuss six killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform—not just improve—customer service and engagement. We will also talk about an industry-first, innovative way that can get you going with AI in as few as 30 days! That being said, the paper is not a primer on AI nor does it get into defining what it is.
We also encourage you to view our CEO’s keynote speech from our annual Digital+AI conference to get an understanding of digital disruption and AI in customer service and engagement.