eGain for Sourcing and Procurement
Overview
Key capabilities
1. Unified Procurement Policy Hub
Procurement teams navigate complex approval hierarchies, category strategies, vendor evaluation criteria, contract templates, and sourcing guidelines scattered across procurement systems, document repositories such as SharePoint and Confluence and policy documents. The eGain solution sources and centralizes approved and up-to-date policies, helps automate policy creation with compliance, and design compliant workflows, ensuring easy access to policies and best practices for procurement execution.
2. Self-Service Procurement Guidance Across the Enterprise
Business users across departments need information about purchasing policies and processes, vendor selection, contract terms, and approval thresholds. The eGain AI Agent delivers conversational procurement support to users across the enterprise, answering questions about policies and procedures, preferred suppliers, and more, reducing workload on procurement staff.
3. Guided Sourcing and Vendor Evaluation
Complex procurement activities like RFPs, vendor risk assessments, and contract negotiations require multi-step processes with compliance controls. With AI-enabled, step-by-step guidance that includes requirement validation, vendor scoring, and approval routing, junior buyers can execute strategic sourcing as effectively as experienced managers.
4. Supplier and Contract Compliance Monitoring
Procurement must track changing supplier certifications, contract status, regulatory requirements, and category-specific compliance mandates. Integrating with procurement and risk management tools, AI can help update this information on an ongoing basis alerting knowledge managers of changes and assign update tasks. The AI Agent also pushes proactive alerts about expiring contracts or other supplier updates when sourcing and procurement staff are working with affected vendors.
5. Procurement Expertise Retention
When experienced procurement professionals leave, they take supplier negotiation tactics, category insights, and sourcing strategies with them. The eGain solution captures RFP templates, vendor evaluation notes, negotiation best practices, and more with AI, ensuring procurement knowledge continuity and consistent category management.
