eGain AI Agent IVA

Accurate, conversational answers for every customer call with IVA

Rigid voice automation frustrates customers and drains customer service teams.

Too many prompts, too few answers

Nearly three in five customers report bad experiences with phone systems that required too many “press this number” steps.

Hard to maintain decision trees

Building the logic behind voice automation takes months. When content or policies change, teams have to rebuild from scratch.

Frustrating customer escalations

When voice systems can’t resolve an inquiry, customers have to start over with a live agent, repeating information they already gave.

eGain AI Agent for Voice resolves customer inquiries through natural conversation and trusted knowledge.

Answers Grounded in Trusted Knowledge

Retrieve answers in real time from eGain’s governed knowledge base to deliver accurate, natural-language responses to each inquiry.

Automated and Conversational Voice Interactions

Support speech-to-text and text-to-speech for seamless voice interactions, with handoff to a live agent when human judgment is needed.

Work with Any Contact Center

Connect across your CRM and contact center ecosystems, including Cisco, Amazon, Genesys, and more, so you can deploy without overhauling existing infrastructure.

One Knowledge Base, Every Channel

Deliver the same accurate answers whether customers reach you by phone, chat, or email, without needing to manage separate content for each.

24/7 Service

Operate continuously across time zones, delivering consistent, on-brand service at any hour without additional staffing.

Benefits

Lower service costs

Faster resolutions

Higher customer satisfaction

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