eGain for Finance
Overview
Key capabilities
1. Centralize Policies and Procedures
There is arguably no other department in an organization where a single source of truth and compliance are more important than Finance! Financial operations teams juggle treasury rules, accounting policies, audit guidelines, compliance requirements, reporting checklists, and more—often stored in scattered silos (SharePoint, accounting systems, FP&A systems, local drives, and more). The eGain solution can discover and source trusted content from these silos into a unified, governed Hub, migrating frequently used content to the Hub where needed. It offers comprehensive content management capabilities, including compliant workflows and AI-assisted content creation, cleansing, and deduping while making it easy to find trusted answers.
2. Deliver Finance Self-Service Across the Enterprise
Business users in procurement, HR, sales, and other departments often require information from Finance such as budgets, approval processes, and policies on payments and revenue recognition. The solution delivers trusted, consumable, and compliant answers through agentic interfaces, drawing from trusted content and knowhow in the Hub, reducing workload on Finance staff.
3. Guided Processes
Finance operations like journal entries, expense reimbursements, or intercompany settlements follow multi-step processes with controls. With AI-enabled, step-by-step process guidance in real-time that includes intent clarification, input validation, and compliance, users (e.g., junior accountants) can operate as well as more experienced professionals. This helps standardize operations across the team, accelerate onboarding, and elevate performance.
4. Regulatory Updates and Compliance Alerts
Finance operations must adapt to changing accounting standards, tax codes, PSD2, IFRS updates, local GAAP changes, and more. The solution can ingest content from regulatory sources, attach them to impacted processes/templates, and AI can push “nudge alerts” or surface contextually relevant updates when someone is working in that area. For example, when a new tax regulation is added, the AI Agent can notify users drafting tax provisions or involved with auditing, financial reporting, and even finance leadership.
5. Finance Knowledge Retention
When experienced Finance professionals leave, they take with them knowledge and expertise they have gained over decades. The eGain solution can capture lessons learned, annotated examples, decision rationales, annotated cases, FAQs, and answers from internal and external conversational stores with AI, ensuring knowledge and operational continuity. This knowledge can then be transformed and made consumable by AI and human users.
