Slow, painful content migration holds back accurate AI.
Content is duplicated and scattered across systems
Policies, procedures, and product details live in SharePoint, Zendesk, Salesforce, Confluence, and shared drives, each updated on its own schedule. The same article often exists in three or four places, and every copy has drifted a little from the others. When one changes and the others don’t, AI repeats whichever version it finds first.
Migration is slow, manual work
Most migrations involve people copying, pasting, reformatting, and retagging one article at a time. Thousands of articles tie up knowledge teams for months, and content starts going stale before the project is even finished.
Every source formats, tags, and writes content its own way
One system holds PDFs and Word files, another holds web articles, and each has its own fields, tags, and categories. Every team also writes in its own style and structure. All of it has to be converted, retagged, and rewritten before AI can use it reliably.
eGain kForge connects to every source, eliminates manual migrations, and transforms content at scale.
Connect to Multiple Sources
Bring in content from SharePoint, Zendesk, Salesforce Knowledge, Confluence, Google Drive, AWS S3, Adobe Experience Manager, MadCap Flare, and public websites with ready-made connectors. Content is ingested with metadata and structure intact, so nobody has to copy and paste them by hand. Migrate everything into eGain once, or keep content synced continuously so authors can keep working in the tools they already know.
Connect to Anything
When a source isn’t covered out of the box, describe it in plain language and AI writes a working connector for you. Every custom connector runs in its own secure, isolated environment, and its setup screens are created automatically.
Best Practice Action Library
Start with proven actions that take over the manual steps of a migration. Convert PDFs, Word, Excel, and PowerPoint files into articles, split long manuals into focused topics, apply your content templates, classify articles against your taxonomy, translate for other markets, and find duplicates across sources. Drag them onto a visual canvas to build a pipeline in minutes. Each pipeline runs across thousands of articles at once, and anything flagged as high risk or low confidence goes to a human for review before it publishes.
Add Your Own Actions
Extend the library with your own actions using custom AI prompts or Python scripts. Once built, an action can be reused across every source and pipeline and applied to your entire knowledge base in a single run.
Single Source of Truth
Find duplicate information scattered across your systems and merge them into one master article that adapts by market, region, or audience. Teams maintain one version, and every customer and agent sees the details that apply to them.
Automatic Knowledge Graph Extraction
kForge pulls out the products, policies, and rules associated with your content and maps how they relate to each other. The result is a Knowledge Graph that gives AI agents precise, connected facts to answer from, with no manual modeling required.
Human Review with a Full Audit Trail
Set rules for what goes straight through and what needs a person to check it, so reviewers spend their time only on the items that need human judgment. Conflicts between sources appear side by side so a reviewer can pick the right answer with one click, and every change is logged and traced back to its source for auditors.
