How Tax Agencies Can Translate CX and EX Vision to Value

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Tax agencies have a common set of objectives:

  • Improve taxpayer experience
  • Reduce advisor training time and accelerate speed to competency
  • Improve operational metrics such as call wait time, first-contact resolution, and digital adoption
  • Improve tax collection and compliance
  • Adhere to agency policies and procedures, as well as federal guidelines and standards on security and auditing

This is exactly what eGain has been doing for the Internal Revenue Service. eGain is helping the IRS take its strategic operating plan from vision to reality with its top-rated platform for trusted AI and knowledge. And we can do the same for you!

Want to learn more? Watch webinar recording, featuring experts from eGain.

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