Customer Service Revolution with Knowledge-Backed Gen AI

Generative AI has reignited interest in knowledge management (KM), helping automate many of the tasks in the KM lifecycle and shattering barriers to knowledge adoption in the enterprise. Modern KM, on the other hand, is foundational to the success of Gen AI initiatives, providing trusted content, controls, and governance, to name some.

This webinar explores the impact of Gen AI on customer service, discusses key trends, a case study, and a new, risk-free approach to integrating Gen AI and KM for quick business value.

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