Upcoming Events and Webinars

Mastering AI for
CX Excellence

October 14-15, 2025

September 17-18

The AI Conference

A conference focused on embracing the potent capability of AI to revolutionize every facet of human existence, from daily living to broad societal structures.

Visit us at booth #123 |
 San Francisco, CA

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September 24-25

DigiGov Expo

The UK’s leading public sector tech event

Visit us at booth #D72 |
 London

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October 1

Webinar | The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus

Join Lynda Braksiek, APQC’s Principal KM Research Lead, and Evan Siegel, VP of Business Development at eGain, as they unveil groundbreaking research on this seismic shift.

11 am pacific time

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October 2

CustomerFirst Congress

Join the leading event for professionals in customer contact, customer service, and customer experience. Discover how the latest technologies, such as generative AI, and strategic insights can transform customer interactions into valuable and personalized experiences.

Utrecht, Netherlands

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October 27-30

ICMI Contact Center Expo

The only community-focused event designed for Contact Center Professionals, by Contact Center Professionals

Orlando, FL

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November 17-20

KMWorld Conference 2025

The #1 Knowledge Management and Enterprise Solutions Conference

Washington DC

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November 19-20

Call and Contact Centre Expo

Discover the latest trends shaping the future of call & contact centres and customer experience in our unique educational programme with expert seminars and panel debates.

London

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November 25-26

21st Stuttgart KM Days

One of the premier knowledge management focused events in Germany.

Stuttgart, Germany

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November 27

Customer Contact Quiz

The Customer Contact Quiz event helps organizations and the customer contact sector to create more positive attention and awareness for customer contact professionals.

Netherlands

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