Director, Product Marketing

For more than 20 years, eGain has been a trusted leader in Knowledge Management, helping organizations transform how they capture, manage, and deliver knowledge. Today, we’re at the forefront of the AI revolution, pioneering the next generation of AI-powered Knowledge Management solutions. Check out the eGain Solve 25 videos to see inspiring customer presentations and thought leadership showcasing how leading organizations are transforming their customer experience with AI-powered knowledge automation.

Our solutions empower some of the world’s leading organizations across banking and financial services, insurance, healthcare, government, retail, and manufacturing sectors. As we continue to scale and innovate, we’re looking for exceptional talent to join us on this exciting journey.

The Opportunity

We’re seeking an experienced Director, Product Marketing who thrives in a dynamic, high-growth environment. In this role, you’ll be a key driver of our market expansion, working cross-functionally to position eGain’s AI-powered solutions in front of enterprise decision-makers and accelerate our growth trajectory. This is a rare opportunity to make a significant impact at a company that’s both established and rapidly evolving – leading the AI revolution in Knowledge Management.

What You’ll Do

• Drive Market Strategy: Develop and execute go-to-market strategies that showcase eGain’s unique value proposition in the AI-powered Knowledge Management space
• Create Compelling Content: Develop high-impact content for outbound campaigns, events, webinars, case studies, and thought leadership initiatives
• Shape Our Digital Presence: Lead website messaging, content strategy, and online positioning to drive demand and engagement
• Enable Sales Success: Create compelling sales enablement materials, presentations, and tools that help our team win deals and expand customer relationships
• Be the Voice of the Market: Conduct competitive analysis, gather market insights, and translate customer needs into compelling product narratives
• Launch with Impact: Plan and execute product launches that generate buzz and drive adoption

What You Bring

• 7-10 years of software product marketing experience, with a strong track record in Enterprise SaaS environments
• Scale-up expertise: You’ve been part of a company’s growth journey, ideally taking a $100M company to $500M and beyond
• Full-spectrum product marketing skills: You’ve done it all – from sales enablement to digital marketing to event execution – and know what works
• A growth mindset: You’re constantly experimenting with new tools, channels, and approaches. You know how to test fast, learn quickly, and scale what works
• Strategic thinking meets hands-on execution: You can develop the strategy and roll up your sleeves to get it done
• Exceptional communication skills: You can distill complex technical concepts into clear, compelling messages that resonate with executives and practitioners alike
• Data-driven approach: You use metrics and insights to guide decisions and continuously optimize performance

Why eGain?

• Be part of a company that’s leading the AI transformation in Knowledge Management
• Work with industry-leading clients solving complex, meaningful challenges
• Join a team that values innovation, learning, and continuous improvement
• Make a tangible impact on company growth and market position

If you’re ready to bring your product marketing expertise to a company where AI meets proven enterprise solutions, we’d love to hear from you.

Our Hiring Process is “Easy with eGain”

Next step

Email your resumé to [email protected] with the position title “Director, Product Marketing” in the email subject.

Compensation

• The salary for this position is $240,000 per year.
• Stock options.

Please note that the compensation package can vary based on the candidate’s qualification and experience level.