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Accounts Receivable Accountant

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Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

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POSITION: ACCOUNTS RECEIVABLE ACCOUNTANT

Location: Sunnyvale, CA

Job Summary

The successful Accounts Receivable Accountant candidate will enjoy working and learning with professionals across a wide variety of departments, interfacing with team members in the US, UK, and India. To join this team, you must be a flexible and nimble multitasker who possesses very strong communication and organizational skills. At eGain, we are proud to be the leading provider of cloud-based customer engagement solutions and if you feel you are a strong match for this position, we would be excited to get to know you.

Duties/Responsibilities

  • Maintain customer onboarding and the accuracy of customer database records
  • Perform analysis on customer accounts
  • Maintain accounts receivable customer files
  • Prepare JE’s and related account reconciliations
  • Prepare bank deposits, process cash receipts, and reconcile variances that occur in the application of cash
  • Investigate and resolve customer and internal queries
  • Research and resolve payment discrepancies
  • Support our global sales teams regarding questions about billing and contracts
  • Understand the company’s products and business model to identify potential areas which would improve or streamline revenue-related operations
  • Ensure all renewals are processed timely
  • Assist with billing, revenue, and FPA teams
  • Perform documentation, reporting, reconciliations, and executive summaries
  • Assist with accounting projects as needed, including quarterly external audit
  • Work cross-functionally with tech support, marketing, legal, sales, and sales support as needed
  • Manage customer aging to ensure timely collections and accurate allocation of payments

Education and Experience

  • BA degree in accounting or other Finance related field
  • Work experience in an accounting-related field
  • Working knowledge of NetSuite and Microsoft Dynamics
  • Strong working knowledge of using formulas, pivot tables, and v-lookup in MS Excel

Our Hiring Process is “Easy with eGain”

Step 1: Online test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to ssamrutwar@egain.com with the position title “Accounts Receivable Accountant” in the email subject.