ChatGPT and Generative AI for CX
Hype, Reality, What to Know and Do
While Generative AI has been around for some time, it is now the talk of the world—not just the town—thanks to the hyper-successful launch of ChatGPT.
If you manage contact center/customer service operations or you are in charge of transforming CX, AX (agent experience), or EX (employee experience), do you wonder what you need to know and do with generative AI, so you can get ahead of your peers in leveraging this disruptive innovation? No worries–eGain thought leaders and practitioners will have the answers for you.
Head of Strategic Solutions