Customer experienceKnowledge management

Reasons Your Boss Will Be Happy You Attended eGain Solve 22

eGain Solve 22 is happening on October 11-12, 2022 at MGM Grand, Las Vegas

We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. We are not just inviting you to attend it with us at MGM Grand on the Las Vegas Strip, but also providing you the reasons that will convince your boss that you made the right decision!

1. It is the Knowledge Management conference your CX needs

To quote Gartner, “Knowledge management (KM) is the No. 1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience.”

At the conference, you will learn all there is to know about modern knowledge management—the missing ingredient in most customer service deployments, per Gartner—including the what, the why, and the how. Which is why we are calling it the #1 Knowledge Management conference your CX needs.

2. You will know the megatrends

Premier industry analyst and CX leaders will share the hottest trends in digital engagement and contact center operations. This will include next-gen self-service, messaging, social, and knowledge-embedded digitalization of the agent desktop.

3. You will get insights from executives of leading companies

Representatives from blue-chip eGain clients are coming to the event to talk about their successful customer service and digital transformation journeys, powered by knowledge. You can interact with them during the breaks and the after-event cocktail reception in the evening of October 11th.

Client companies that are speaking at eGain Solve 22

4. You will hear from domain experts on best practices

Success is as much about technology as about best practices. This is a great opportunity to get the insights that only domain experts can provide. eGain CEO, Ashu Roy, will talk about the “advent of super-agents in the contact center.” Know what “customer obsession” is, a breakthrough approach for CX transformation that yields at least 700% ROI over time, from a premier analyst! There will be a session on the knowledge imperative in a hybrid work era. Know what you can do with analytics. And more.

5. You’ll get easy access to demos, next-gen use-cases and advice in the ever-popular demo lounge

There is a demo lounge that will be open all day to all attendees. You will have easy access to experts and demos on the latest in digital, Artificial Intelligence (AI), Machine Learning (ML), chatbots, knowledge management, journey analytics, and operational analytics. This is your opportunity to meet in small groups, discuss your need, and hold a talk with the expert of your choice.

6. You can take home a working version of a chatbot or knowledge desktop

You have an opportunity to attend a chatbot factory or a digital agent desktop workshop supervised by eGain product experts. At the end of the session, you can take that working chatbot or desktop home!

7. We are offering a bonus day, free of charge

You could take advantage of an additional day of deep-dive product and best practice sessions, and unlimited Q&A, with special attention on knowledge management. This will be on Wednesday, October 12th.

8. Opportunity to network with peers

There’s nothing like getting quality face time with people who are trying to achieve the same goals as you or are on a journey similar to yours. All day long, you will be rubbing shoulders with peers from different domains. Talk away, learn away.

9. It is 100% free to attend, including food and drinks

It really is. Just let us know in advance that you are coming. It will help us prepare better for the day.

Register now. Take that essential first step and the rest will follow.


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