The manufacturing sector faces an unprecedented knowledge crisis. Recent research conducted by APQC in partnership with eGain reveals that organizations estimate an average of 51% of their workforce will retire or leave within the next five years. As baby boomers exit en masse, they take decades of irreplaceable expertise with them—creating what experts call the…

The Patient Safety Crisis Hiding in Plain Sight A patient calls their insurance carrier asking if they’re covered for an ordered procedure. The representative checks their system and answers. Days later, a different agent provides contradictory information. This isn’t hypothetical—65% of patients report receiving inconsistent answers from the same healthcare organization, a terrifying statistic when…

An Open Letter to Chief Compliance Officers in Financial Services The New Reality: When Knowledge Gaps Become Compliance Disasters Dear Chief Compliance Officer, When TD Bank agreed to pay $3 billion in penalties for AML failures in 2024—the largest penalty ever under the Bank Secrecy Act—it sent a clear message to every compliance executive in…

Executive Summary Enterprise knowledge represents one of your organization’s most valuable assets—yet it’s also one of the most vulnerable. As companies increasingly rely on collaboration platforms like SharePoint and Confluence to manage their intellectual capital, they’re unknowingly exposing themselves to significant security risks that could cost millions in breaches, compliance failures, and lost competitive advantage….