RegTech AI Solutions
Transform regulatory compliance and governance with AI-powered knowledge management. Partner with eGain to deliver intelligent RegTech solutions that help financial institutions navigate complex regulatory requirements with confidence.
Reference Solutions
Discover how eGain’s AI-powered knowledge platform enables RegTech system integrators to build transformative compliance solutions for financial services organizations.
Regulatory Operations and Procedures
eGain + RegTech Partner
Situation
Achmea, A highly regulated insurer, needed to unify fragmented enterprise and customer knowledge across ~26,000 policy, procedural, and regulatory documents while supporting omnichannel CX and internal operations for ~21,000 users.
Solution
eGain deployed its AI Knowledge Hub and AI Agent, implementing centralized content governance, metadata-driven taxonomy, role-based access controls, and LLM-powered retrieval integrated with CRM, IVR, and agent desktops.
Result
Upon full-scale deployment, this solution will enable governed access to 26K+ knowledge assets for 21K users, reduce response variance by 30%, and improve self-service containment by 20% while delivering auditable, compliant knowledge across channels.
AI-Powered Regulated CX
eGain + RegTech Partner
Situation
Typical credit unions in US need to serve approximately 50-5000 employees across contact center, branch, lending, operations, and back-office teams. eGain found many of them need to replace their SharePoint-based procedures.
Solution
eGain offers two products targeted at credit unions: eGain AI Knowledge Hub and AI Agent. These eGain solutions provide a single source of truth with structured, governed knowledge articles organized by role and function, featuring intelligent search, built-in knowledge analytics, and AI-powered authoring capabilities through AssistGPT™.
Result
eGain deployments at multiple credit unions have led to the elimination of version-control issues, improved compliance visibility through usage and search analytics, accelerated employee onboarding, enhanced operational consistency, and the establishment of a scalable foundation for future AI-driven automation and agent assistance.
Multi-Agent Orchestration
eGain + RegTech Partner
Situation
Interviews with multiple banking customers revealed a critical need to eliminate hallucination-free AI responses and actions in regulated environments. Hallucinations were leading to regulatory fines and customer distrust, particularly during complex cross-border inquiries.
Solution
eGain built an MCP server to feed verified policy data and standard operating procedures through eGain Composer™ into Google Agent Development Kit (ADK). Banks can deploy specialized sub-agents orchestrated through ADK to validate every transaction against eGain’s AI Knowledge Hub™ before responding.
Result
eGain’s Assured Actions™ eliminate hallucinations and help banks meet 100% regulatory compliance requirements, while ADK-orchestrated agents resolve complex tasks faster through intelligent workflow automation.
Are You a RegTech System Integrator?
Partner with eGain to build innovative regulatory compliance solutions. Submit your RegTech solution to be featured and connect with financial services organizations seeking AI-powered compliance capabilities.
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