Knowledge Management Research Reports
Knowledge Management for Dummies
Knowledge Management for Dummies®, eGain 3rd Special Edition” is a practical, business-focused guide that breaks down modern AI-powered knowledge management (KM), why it matters, and how organizations can use it to transform customer service and broader business operations. Updated with deep coverage of generative and agentic AI and their tight integration with a trusted knowledge hub, the book explains core concepts, use cases, best practices, implementation lessons, and how to choose the right platform and partners to deliver measurable, scalable value.
APQC Survey Report
Navigating The Great Retirement With KM & AI
Summary report
The Great Retirement Survey Summary shares global insights on how organizations are addressing knowledge loss as employees retire, highlighting current KM practices, AI adoption challenges, and opportunities to better preserve expertise.
White paper
Navigating the Great Retirement With KM and AI outlines how organizations can use knowledge management and AI to reduce the impact of workforce retirements.It focuses on practical ways to capture, preserve, and reuse critical expertise at scale.
Industry-Specific reports
The Great Retirement and Knowledge Loss explores how retiring employees put critical organizational knowledge at risk. It shares data, benchmarks, and insights to help organizations measure, capture, and retain institutional expertise before it’s lost.
KMWorld: State of AI 2025
The State of AI 2025 report highlights key trends in AI adoption, use cases, and challenges across organizations. It emphasizes the importance of trusted content and strong knowledge foundations for AI success
