Say Insurance® says yes to eGain for digital member engagement

Sunnyvale, CA (May 15, 2020): eGain (NASDAQ: EGAN), the leading provider of digital-first, omnichannel customer engagement solutions, today announced that Say Insurance® has selected eGain for digital member service and engagement.

Say Insurance® is an online car insurance provider in Colorado, Illinois, Kansas, Missouri, and Tennessee. A subsidiary of Shelter Insurance®, the company strives to make insurance purchase and consumption easy for consumers.

Customers want to use digital touchpoints to interact with insurance carriers at every point in their journey[1] and this trend is even more pronounced among younger consumers. To serve them better, Say Insurance® embarked on digitalizing their customer engagement process, starting with collaborative browsing, aka cobrowse, to acquire, onboard, and serve members.

With eGain Cobrowse™, customer service agents in the contact center and field offices can collaboratively browse any website with a customer, show them around, help them navigate and fill out forms with privacy and security, implemented at a granular level.

“Easy digital customer engagement is our brand differentiator,” said Marc Deiter, Director of Say Insurance®. “With eGain, we will delight customers with digital-first collaborative assistance in their insurance journey.”

“Our patented secure cobrowse capability has boosted onboarding rates by as much as 200% for insurance carriers,” said Ashu Roy, eGain CEO. “We look forward to helping boost Say Insurance®’s customer delight scores.”

[1] Insurance Research Council consumer survey: https://www.insurance-research.org/research-publications/digitizing-auto-insurance-customer-relationship

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About eGain

Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers. To learn more about eGain, visit https://www.egain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4513

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