Press Releases

May 2026

May 14
eGain Reports Third Quarter 2026 Results Highlighting Accelerating AI Knowledge Demand and Improved Profitability

May 06
eGain to Announce Fiscal 2026 Third Quarter Financial Results on May 14, 2026

May 05
eGain Evaluator Now Brings Continuous Quality Assurance to AI-Generated Answers

May 05
eGain AI Agent Deepens Salesforce Service Cloud Integration with Contextual Knowledge and AI Assistance

May 05
eGain Launches Agentic Studio with Multi-Agent Orchestration to Autonomously Resolve Customer Requests

May 05
eGain Launches AI Agent IVA to Deliver Accurate, Conversational Customer Service

April 2026

April 29
eGain Named Finalist in Two Categories at the National AI Awards 2026

April 07
eGain Announces Enterprise AI Platform Connectors for Copilot, Claude, Gemini, and Cursor

March 2026

March 26
eGain Appoints Knowledge Management veteran, Steve Pappas as Head of Innovation

March 25
eGain Launches AI Knowledge Suite for Retail Banking to Drive Growth, Satisfaction, and Compliance

March 13
eGain to Participate in 38th Annual Roth Conference on March 23, 2026

March 10
eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom Team Chat

March 09
eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era

February 2026

February 09
Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations

February 03
eGain Announces Second Quarter 2026 Financial Results

January 2026

January 28
eGain to Participate in the Oppenheimer Emerging Growth Conference on February 4, 2026

January 27
eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026

January 21
eGain Announces Solve 26 London: Premier Conference on AI-Powered Knowledge Management for Customer Experience Automation

January 21
eGain Announces AI Agent for Cisco Webex Contact Center to Deliver AI-Powered Knowledge at the Point of Service

January 20
Rogue Credit Union Expands eGain Deployment Across Enterprise with Integrated Knowledge + AI and AI Agent Platforms

January 13
SELCO Community Credit Union Selects eGain AI Knowledge Hub^™ and eGain AI Agent^™ to Transform Internal Knowledge Management