Smart Evaluator

Proactive quality assurance and recommendations for accurate AI answers

AI answers evolve, but not always for the better.

Quality problems stay hidden

Teams have no systematic way to know whether AI is retrieving the right content, generating accurate responses, or completing conversations correctly.

A low score doesn’t tell you what to fix

Tracing a weak answer back to duplicate content or a configuration setting takes hours of manual digging, and nobody knows whether a fix will help until it’s live.

Compliance requires proof

Regulated industries need documented evidence that AI answers meet accuracy standards and can’t rely on sporadic spot checks.

Smart Evaluator keeps AI answers accurate and compliant

Test Manager

Define and run evaluation benchmarks before answers go live, measuring whether AI is retrieving the right content, generating accurate answers, and completing conversations correctly. Build benchmarks from questions that matter most to your business, keep them version controlled, and run consistency checks to see how answers vary.

Quality Manager

Score every AI interaction across all channels and systems as it happens to catch answer quality issues early. See how each answer performs on clarity, retrieval, interaction, and generation, and drill down to see what’s driving the score.

Performance Manager

Track answer quality and response time trends, detect regressions, and validate that configuration or knowledge changes improved outcomes. Compare tests side by side to see which questions flipped between passing and failing.

Recommendation Manager

Smart Evaluator analyzes your metrics and failed questions for patterns, then recommends specific fixes, such as merging duplicate content. Review what a fix will do, test it, see how your scores change, and find the best path to more accurate AI answers.

Benefits

Deploy AI answers with confidence

Catch regressions before customers do

Built for operations and compliance teams, not developers

Know what to fix and preview the impact

October 13-14, 2026

Hyatt Regency O’Hare, Chicago

The premier conference for AI, CX, and KM leaders and experts. Learn, share, and solve together in a two-day immersive and interactive experience curated by eGain.

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