AI answers evolve, but not always for the better.
No visibility after deployment
Teams have no systematic way to know whether AI is retrieving the right content, generating accurate responses, or completing conversations correctly.
Regressions go undetected
Changes to AI configurations or knowledge sources can silently degrade answer quality, surfacing only through escalations or customer complaints.
Compliance requires proof
Regulated industries need documented evidence that AI answers meet accuracy standards and can’t rely on sporadic spot checks.
eGain Evaluator keeps AI answers accurate and compliant
Test Manager
Quality Manager
Performance Manager
Benefits
Deploy AI answers with confidence
Catch regressions before customers do
Built for operations and compliance teams, not developers
