SharePoint AI Solutions
Unlock the power of Microsoft 365 and SharePoint with AI-powered knowledge management. Partner with eGain to deliver intelligent solutions that transform how organizations access, manage, and leverage their SharePoint content.
Reference Solutions
Discover how eGain’s AI-powered knowledge platform enables SharePoint system integrators to build transformative solutions that enhance Microsoft 365 and Copilot capabilities.
Knowledge and Intelligence Layer
eGain + SharePoint Partner
Situation
85% of eGain customers store content in SharePoint, which lacks style-guide enforcement, completeness checks, conflict resolution, deduplication, and other key governance capabilities.
Solution
eGain built an intelligence and governance layer on SharePoint, adding federated search, knowledge governance, health checks, and a single source of truth. Using eGain Composer’s ingestion and client APIs such as Answer API, customers and partners can easily turn content into governed knowledge at scale.
Result
This SharePoint solution is widely deployed, including a insurance giant, SELCO credit union, telco leader EE, and a dental equipment manufacturer that saw a 200% increase in dealer registration and knowledge usage.
The Conversational Collaboration Hub
eGain + Microsoft Copilot Partner
Situation
Agents and SMEs were spending up to 30% of their day toggling between desktop tools and Microsoft Teams, where critical answers were buried in chats, siloed channels, and unmanaged files—turning Teams into a “knowledge graveyard,” even when the source procedures lived in SharePoint.
Solution
eGain built a deep, bi-directional integration with Microsoft Teams to turn it into an AI-powered Knowledge Desktop, while keeping SharePoint as the governed source of truth for procedures and policies. The solution embeds the eGain Knowledge Hub inside Teams, adds an NLP-powered Teams Bot to surface verified answers, and lets SMEs convert chat-thread solutions into governed knowledge with one-click “Instant Authoring.”
Result
A global financial services firm deployed the solution to 5,000+ employees, cutting internal helpdesk tickets by 25%. A major healthcare provider used the Chat-to-Knowledge workflow to build a robust FAQ library 3x faster than manual authoring, ensuring that the latest medical protocols reached the front lines in real time.
The Semantic Bridge: Turning Files into Facts
eGain + Microsoft 365 Partner
Situation
While 85% of eGain customers use Microsoft SharePoint, critical answers often remain “Dark Data” buried in disconnected PDFs. Because SharePoint is a flat file repository, it struggles to link related concepts, forcing users to manually hunt through irrelevant search results.
Solution
Using eGain Composer, Team eGain built a Knowledge Graph layer over SharePoint. This solution crawls SharePoint sites to extract semantic relationships between products and symptoms. By transforming static SharePoint files into “linked facts,” eGain’s AI delivers precise answers instead of just document lists.
Result
A global medical manufacturer mapped its SharePoint library into this graph, increasing search precision by 40%. Similarly, a US government agency unified 15 SharePoint silos, enabling agents to resolve complex inquiries 50% faster.
Are You a SharePoint/Microsoft 365 System Integrator?
Partner with eGain to build innovative SharePoint and Microsoft Copilot solutions. Submit your solution to be featured and connect with organizations seeking AI-powered knowledge management for Microsoft 365.
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