eGain
Knowledge+AI
eGain Knowledge+AI delivers contextual answers and guidance to contact center agents on their desktop
Trusted answers powered by the AI Knowledge Hub
Personalized experience based on user permissions and preferences
Consumable knowledge delivered in context within the agent desktop
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Knowledge
management
Digital
engagement
AI
automation
Composable
architecture
Features
AI-search with trusted, consumable answers
Process guidance with AI case-based reasoning
Single source of truth from AI Knowledge Hub
Library of certified CRM and CcaaS connectors
APIs to enhance agent experience and integrate within desktop environment
Pricing
$25 /user /month
