First-Ever Turnkey Virtual Financial Coach™ | AI-Automated Financial Advice at Scale
Consumers are in dire financial straits
- 44% of Americans would struggle to pay for an unexpected expense of $400
- Covid has drastically affected 52% of US consumers financially
- Millennials, the biggest demographic group, have a net worth of only 40% of what Gen X had at the same age
Consumers desperately want advice but have nowhere to go
- 78% of US consumers want financial advice
- 83% are not able to get such advice (Source: CNBC)
- Sound financial counseling is expensive and not easy to find
Your customers are crying out for financial advice. Getting them to wellness is good for them and good for you. After all, when they become viable, they can buy your products and services. But, how do you deliver advice cost-effectively and at scale to get customers to become purchase-ready, while complying with regulations?
Enter the eGain Virtual Financial Coach™, the first-ever automated financial coaching solution!
Consumers can now get personalized and discreet financial advice and coaching, powered by eGain’s award-winning technology for AI, digital engagement, and knowledge management. The Virtual Financial Coach encapsulates counseling best practices from GreenPath, a non-profit leader in financial advice, and eGain’s own experience in the financial services space, while leveraging eGain’s award-winning technology.
The coach can resolve a broad range of customer queries with ML-powered intent understanding, AI-guided conversations, and proactive coaching through personalized digital messaging. This approach not only enables financial institutions to provide precise advice but also keep consumers on their wellness track through nudges and encouragement over time. And, when we say “turnkey”, we mean 100% turnkey—you can deploy the solution in a matter of minutes!
Benefits for the customer
- Discreet, personalized, trusted advice to improve financial health through digital conversations
- Reduces or eliminates the stigma associated with seeking financial advice
- Keeps consumers on track through ongoing coaching and motivation
Benefits for the institution
- Boost topline revenue by increasing wallet share with existing customers and coaching prospective customers to become viable and ready to purchase your products and services
- Deliver financial advice in a cost-effective, compliant manner at scale
- Reinforces brand loyalty
Key Capabilities
- Personalized: Tailored to meet the unique goals and situation of each customer.
- Proven: Leverages over two decades of eGain’s experience in automating customer engagement for the world’s leading brands and six decades of financial counseling experience from GreenPath
- Clear, concise, and compliant: Free of intimidating financial jargon, while ensuring regulatory compliance
- Motivational: Uses behavioral techniques to encourage and celebrate progress
How it works
Customers
We would like to express our thanks for the work you have done for us over the past years. The expertise and attention to detail with which you have handled our financial affairs could not be faulted.
– John Smith
Passion, knowledge and a genuine interest in achieving the best for clients is what makes a truly professional Financial Adviser.
– Sarah Parker
Financial Services Firms
We would like to express our thanks for the work you have done for us over the past years. The expertise and attention to detail with which you have handled our financial affairs could not be faulted.
– Stock Financial
Passion, knowledge and a genuine interest in achieving the best for clients is what makes a truly professional Financial Adviser.
– ABC Bank
