eGain for Supply Chain
Overview
Key capabilities
1. Centralize Trusted Supply Chain Knowledge
Supply chain teams manage supplier requirements, customs regulations, logistics protocols, quality standards, and contingency plans across ERP systems, operational documentation, and more. Source and consolidate trusted, compliant knowledge in a single source of truth in the eGain platform with multilingual support to boot, ensuring consistent global compliance and best-practice supply chain management.
2. Self-Service Supplier and Logistics Support
Manufacturing plants, distribution centers, and supplier partners frequently need information about shipping requirements, quality specifications, and standard operating procedures. The eGain AI Agent delivers conversational access to operational knowledge across the enterprise where it is needed, sparing supply chain staff from a flood of queries.
3. Guided Resolution for Supply Chain Disruptions
Supply chain disruptions require rapid, multi-step responses involving supplier communication, inventory rebalancing, and logistics rerouting. With AI-enabled, step-by-step guidance that includes scenario analysis, alternative supplier suggestions, and escalation protocols, supply chain staff can respond to crises as effectively as seasoned logistics managers.
4. Regulatory and Trade Compliance Updates
Global supply chains must adapt to changing tariffs, customs regulations, import/export restrictions, and trade sanctions. The solution ingests regulatory changes and pushes out proactive alerts to affected internal staff and suppliers, as well as knowledge managers to update content and knowhow to keep up with the changes.
5. Supply Chain Expertise Retention
When experienced supply chain professionals leave, they take best practices, critical supplier relationships, logistics workarounds, and crisis response strategies with them. The solution captures their expertise by mining internal and external conversational stores, creating and curating departing knowledge, and making it available to novice and low-performance employees in the supply chain management team, sustaining or even improving performance while ensuring supply chain resilience and knowledge continuity.
6. Quality Management and Supplier Performance
Supply chain teams must track quality standards, inspection procedures, supplier scorecards, and corrective action processes across diverse supplier networks. Integrating with supply chain management tools, eGain can centralize quality specifications and audit guidelines, its reasoning capability can guide inspectors through quality checks, flags recurring supplier issues, and surface best practices in context.
